Update concerning the COVID-19 pandemic

As part of the measures taken to deal with the ongoing COVID-19 pandemic, we would like to inform you of the measures GEMINI continues to observe.

Our special working group regularly analyses the development of the COVID-19 pandemic and defines new measures to minimise the risk of infection at the workplace and ensure that essential operations can be sustained. Among other factors, the measures depend on the general development of the situation and any guidelines issued by the authorities.

In order to be able to guarantee operations at all times, a large part of the staff continues to work from home. Data protection is taken into account. In the area of beneficiary management, we have made use of team splittings: some teams work geographically separated from each other. Several additional telephone conference lines are available in order to avoid physical meetings.

Due to this particular context, the response time to requests from beneficiaries may be slightly longer than usual. However, thanks to the measures taken, we are still able to ensure that all critical processes and services for our clients will be provided.

In order to ensure accessibility, we kindly ask you to communicate with your contact persons by using their direct telephone number or e-mail.